Frequently Asked Questions
Please take a look below at the frequently asked questions. If you don't find what you're looking for you can always .
Is this pillow the same as the Dunlopillo hg3 1jl pillow? I have a pillow I love with nothing written on it apart from that code, which looks like a Post Code??
It is the closest specification to your HG3 pillow, yes. The code is actually a Post Code, and is the location of the old Dunlopillo factory, from many years ago. The Super Comfort is almost identical to the HG3, although the Latex is now made in Belgium.
Please find the reviews for this product below. If you have bought this product why not let us know your opinion by .
Great travel pillow
Review by Maisy
Always stays plump and very comfy. I take mine everywhere.
Review by Daniel Palmer
Delivered next day.
Pillow is as described, and very supportive. Quite comfortable but has definitely helped by neck problems. Maybe a bit taller than I was expecting.
Nothing comes close
Review by P BARKER
There is no other pillow we have ever tried, in any hotel or guest house that has ever come close. We now take our Dunlopillows on holiday with us!
Review by BillaBong
A brill pillow. As good now as it was years ago when we first got them. Back then they had no name! We are old but found them on google by looking for the post code HG3 pillow!
Dunlopillo Super Comfort Pillows
Review by ColinF
Second set of 2 Pillows.
The Pillows are excellent, very supportive and give a great night's sleep.
Delivery excellent, received my order within 2 day - great stuff.
Review by JANE
Very good, comfortable and durable pillow.
The comfort and support is lovely and we have recommended to friends!
Review by Juliet Henderson
Great service as usual. We have purchased a dozen of these pillows of the years. They're ideal gifts for someone 'who has everything'. Service is superb from mynext mattress too.
Review by Jeff m/cr
Found your site by chance ( knew the model number hg3 1jl ) glad I did, service was 1st class, order process simple and easy, parcel tracking was excellent even down to a time slot of next day delivery which was FREE !!!. As for the pillow fantastic product best pillow ever made. Thanks
Review by Tim
Superb all round.
Comfy and cool.
Fully recomend to all.
As good as ever
Review by J Goodman
I dont like change, but these pillows are still great and every bit as good as the ones we had a few years ago.
Review by D Philipson
We took delivery of a couple of these the other day! Love 'em!
Very comfortable and cool
Review by Sue Botham
This pillow was recommended to me as I was struggling in the recent warm weather to have a goods nights sleep. This pillow remains cool but has also helped by shoulder pains, which I would never have predicted!
Well worth the money. 5 Stars.
A family favourite
Review by Sazzle
I had two of these, which I have had for some time, and recently purchased two more. They are as good as they always have been. My Son steals mine and uses it when on the sofa, in bed and even takes it away when he's staying with friends! I have ordered another, which will be one of his Birthday presents.
Review by Sanderson
This is a great pillow. We already had two, now have 6. Brilliant. Would definitely recommend to all. They last for years, our oldest one is 8 years old and is as good as new. They never need 'plumping' up and are lovely and cool.
I even take one on holiday!!!
Review by Brill!
Mr parents have this pillow, and I finally found out what it was and where to find it.
Great pillow, great price.
I have now just taken delivery of another 3! Excellent delivery service too!
Below are glossary terms for associated for the product - Dunlopillo Super Comfort Pillow.
Latex is the ultimate in luxurious natural materials (but can be synthetic in other markets). Latex is actually found in more than 10% of flowering plants around the world. About 20,000 species from more than 40 families. The Latex used in the bedding industry is taken from sustainable sources. Latex is perfect for mattresses because it is soft, hypoallergenic, natural and moulds to the shape of the body.
Latex used in bedding also tends to be treated in such a way that it can be used by people who have Latex allergies! The technique used is to super heat the Latex unit, freeze it, super heat it and freeze it again. Once this process is complete, the harmful chemicals released can be chemically washed off, leaving it suitable for everyone. Latex is the material Memory Foam has tried to copy. Memory foam requires heat to mould to the shape of your body and can therefore become too warm for some. Latex does not require heat and is soft at any temperature. As a natural material which requires time and various processes to be extracted, Latex can be more expensive that its rival materials, but the comfort levels achieved are well worth it.
Every mattress we sell comes with at least a 12 month manufacturers guarantee, though most come with much longer guarantees. To find out what mattress warranty is included with your purchase, look out for the rosette on the top right corner of the mattress page. All new goods are sold with a minimum 12-month manufacturers guarantee. Full details are available on request. In addition to the manufacturers guarantee MyNextMattress offers a limited extended mattress warranty. This warranty varies in length item by item. You must keep all your purchase records as they will be needed in the event of a claim. The warranty is applied as follows:
- The mattress warranty is against faults in manufacture, not wear and tear or damage.
- The mattress must always be used with a mattress protector, turned and cleaned as per the manufacturers instructions and must be unsoiled at the time that the claim is lodged.
- The claim must be registered with MyNextMattress by email or in writing. All details of the claim must be lodged with MyNextMattress by email or in writing.
If the claim is accepted the following process will apply:
- We will arrange to collect the goods and return them to us for inspection.
- The carrier reserves the right to refuse to collect items that are not packaged suitably or which is unhygienic.
- We may require pre payment for the costs of the collection in some circumstances.
- If we validate the claim we will contact you to arrange the replacement goods to be dispatched to you and delivered to you on a date that is convenient for you.
- The replacement item can be any item from our then current range.
- The difference in price from the warranty covered item is payable by you, along with the cost of collecting the original item.
There will be an allowance granted against the replacement item according to the following scale.
- If the claim is validated within the first two years - 40% of the original price will be credited.
- If the claim is validated in year three of the purchase -25% of the original price will be credited.
- If the claim is validated in year four of the purchase - 15% of the original price will be credited.
- If the claim is validated in year five or (if warranty is for longer than five years then any subsequent year up to the warranty period) -10% of the original price will be credited.
The warranty is only applicable to the original purchaser and is only valid if approved by MyNextMattress. It should be considered as extra peace of mind in case of manufacturing defects that arise after the manufacturers mattress guarantee has expired. It should not be regarded as a guarantee that any item will last for any particular period of time, or as a guarantee against deterioration in performance. It is in addition to your statutory rights. There is no entitlement to a cash payment in lieu of the replacement. The replacement item must be at the same or higher price than the original.