Glossary

• Breathability

  Mattresses need to breathe. With the amount of fillings and areas of space within a mattress, they can quickly hold heat and moisture. Over time this can influence the way a mattress behaves and also effect the life span of a mattress. 
  
  Manufacturers have developed different ways of tackling the problem of Breathability in mattresses. Some brands have used vents to allow air to pass through the mattress. Some brands use state-of-the-art materials to cover the mattress, such as Coolmax or Outlast. Memory Foam has a reputation of storing heat and moisture, as foam requires heat to soften up.Memory Foam brands have overcome this problem by applying Coolmax and Outlast, they also use Open Cell technology. This technique is to simply allow the foam to settle with larger spaces between the foam cells. This allows heat and moisture to move freely without getting trapped.
  
  Some mattresses are created in such a way that they do not require any additional Breathability methods. These mattresses are generally the entry level mattresses with Open Coil spring units and not a great deal of fillings.
  
  

• Fillings

  The fillings of each mattress can differ from one another, but largely they include British Lambs Wool and Cotton. Some also feature Latex, Silk and Cashmere.

• Firmness

  MyNextMattress is developing a new and unique solution to the Firmness scale accuracy. Not seen anywhere else in the World, we will be measuring the Firmness of all our mattresses precisely and in detail.
  
  We are the only company in the Country that will actually measure the Firmness of a mattress and give a grading out of 10. We are always aware that choosing your next mattress can be a difficult and time consuming process, therefore we strive to give as much information as possible on every mattress we sell.
  
  The way our system works is by applying weight to a mattress. We will apply weight gradually and measure the amount the mattress dips. The more weight, the more the mattress will 'sink'. We would then measure the distance the mattress dips and plot these measurements (weight and distance) on a graph. This graph can then be used to tell us the Firmness category the mattress fits into, 7 out of 10 for instance.
  
  Our Firmness Device provides a central rod which we apply weights to, on the bottom end there is a disc which pushes into the mattress. The top of this rod supports the weights and will sink according to the 'give' in a mattress. We measure from this point.
  
  As a result of this unique technique, it will be possible for you to shop by the firmness of a mattress, this is not possible anywhere else.

• Orthopaedic

  Orthopaedic mattresses are usually the firmest mattresses on the market. A common mistake made by those with back pain, is to assume that a firm Orthopaedic mattress will be the solution. Personal comfort and a correct diagnosis of the cause of the pain should always be saught before purchasing an Orthopaedic mattress. 
  
  Many brands have 'Ortho' mattresses. Terms used include 'Backcare' or 'Orthocare' and the theme is generally to produce a firmer feeling mattress. The idea is to create a mattress that the body can rest on without sinking in and bending the spine, causing pressure to build up. However, if a lighter person lays on a firmer mattress, they will find the spine will not align correctly as the loaded parts of the body (shoulders, hips etc) are not sitting correctly. For more information on the causes of back pain, click here or read about another solution in the Zoning description.

• Pocket Sprung

  Pocket Sprung units are an adaption of the traditional open coil/continuous spring unit. By placing each spring in its own individual 'pocket' (a fabric sock-like pouch), the spring is not joined to any other part of the mattress. The pocket that supports the spring is then joined to its neighbouring pockets and this effect creates a unique feel.
  
  By creating a spring unit in this way, it allows the springs to move independently, rather than sharing the pressure with surrounding springs. This effect allows for much more accurate contour following and a more comfortable feel overall.
  
  If you were to push your hand into a traditionally sprung mattress, the area around your hand would dip/sink too. With Pocket Springs, this sunken area is much more remote and therefore more accurately follows the contours of the pressure source. There are differences in the techniques used to create Pocket Springs, but more or less they remain the same.

• Side Stitched

  Side Stitching is the way in which the side of a mattress is finished. A traditional process, the Side Stitching technique applied by many high-end companies, is a highly-skilled profession and takes time and a great deal of experience to perfect. The technique involves passing a needle through the side of a mattress right the way through to the horizontal surfaces for additional strength and stability. This technique is normally the reserve of expensive, high-end mattresses.
  
  Another technique applied more commonly in mid-range mattresses, is to simply attach the stitching to the spring unit in the mattress. Other manufacturers may simply use a material on the side of the mattress which appears to be side stitched, but actually is not.

• Tufted

  Tufting is a traditional and highly successful way of finishing a mattress surface. The end result makes the mattress appear to have dimples, or buttons dipping into the surface. This technique is designed to hold the surface materials together and to fix them to the core of the mattress to prevent the layers moving over time. A modern method is Spiral Tufting, which involves fixing the surface to the fillings and spring unit.
  
  The actual tuft is usually made from a cotton felt material and is fastened by a cotton or wool chord to the spring unit, in most cases. A tufted mattress will normally have a firmer surface than a non-tufted/quilted surface. The reason for this is that the Tufting process actually holds the surface material and underlying fibre layers tightly together. This will create a tighter, firmer feel than a quilted mattress.

• Turn / No Turn

  Some mattresses require turning over, to aid even settlement. Others do not require turning, but will still require rotating.

• Warranty

  Every mattress we sell comes with at least a 12 month manufacturers guarantee, though most come with much longer guarantees. To find out what mattress warranty is included with your purchase, look out for the rosette on the top right corner of the mattress page. All new goods are sold with a minimum 12-month manufacturers guarantee. Full details are available on request. In addition to the manufacturers guarantee MyNextMattress offers a limited extended mattress warranty. This warranty varies in length item by item. You must keep all your purchase records as they will be needed in the event of a claim. The warranty is applied as follows:

  • The mattress warranty is against faults in manufacture, not wear and tear or damage.
  • The mattress must always be used with a mattress protector, turned and cleaned as per the manufacturers instructions and must be unsoiled at the time that the claim is lodged.
  • The claim must be registered with MyNextMattress by email or in writing. All details of the claim must be lodged with MyNextMattress by email or in writing.

  If the claim is accepted the following process will apply:

  • We will arrange to collect the goods and return them to us for inspection.
  • The carrier reserves the right to refuse to collect items that are not packaged suitably or which is unhygienic.
  • We may require pre payment for the costs of the collection in some circumstances.
  • If we validate the claim we will contact you to arrange the replacement goods to be dispatched to you and delivered to you on a date that is convenient for you.
  • The replacement item can be any item from our then current range.
  • The difference in price from the warranty covered item is payable by you, along with the cost of collecting the original item.

  There will be an allowance granted against the replacement item according to the following scale.

  • If the claim is validated within the first two years - 40% of the original price will be credited.
  • If the claim is validated in year three of the purchase -25% of the original price will be credited.
  • If the claim is validated in year four of the purchase - 15% of the original price will be credited.
  • If the claim is validated in year five or (if warranty is for longer than five years then any subsequent year up to the warranty period) -10% of the original price will be credited.

  The warranty is only applicable to the original purchaser and is only valid if approved by MyNextMattress. It should be considered as extra peace of mind in case of manufacturing defects that arise after the manufacturers mattress guarantee has expired. It should not be regarded as a guarantee that any item will last for any particular period of time, or as a guarantee against deterioration in performance. It is in addition to your statutory rights. There is no entitlement to a cash payment in lieu of the replacement. The replacement item must be at the same or higher price than the original.