Glossary

• Pocket Sprung

  Pocket Sprung units are an adaption of the traditional open coil/continuous spring unit. By placing each spring in its own individual 'pocket' (a fabric sock-like pouch), the spring is not joined to any other part of the mattress. The pocket that supports the spring is then joined to its neighbouring pockets and this effect creates a unique feel.
  
  By creating a spring unit in this way, it allows the springs to move independently, rather than sharing the pressure with surrounding springs. This effect allows for much more accurate contour following and a more comfortable feel overall.
  
  If you were to push your hand into a traditionally sprung mattress, the area around your hand would dip/sink too. With Pocket Springs, this sunken area is much more remote and therefore more accurately follows the contours of the pressure source. There are differences in the techniques used to create Pocket Springs, but more or less they remain the same.

• Tufted

  Tufting is a traditional and highly successful way of finishing a mattress surface. The end result makes the mattress appear to have dimples, or buttons dipping into the surface. This technique is designed to hold the surface materials together and to fix them to the core of the mattress to prevent the layers moving over time. A modern method is Spiral Tufting, which involves fixing the surface to the fillings and spring unit.
  
  The actual tuft is usually made from a cotton felt material and is fastened by a cotton or wool chord to the spring unit, in most cases. A tufted mattress will normally have a firmer surface than a non-tufted/quilted surface. The reason for this is that the Tufting process actually holds the surface material and underlying fibre layers tightly together. This will create a tighter, firmer feel than a quilted mattress.

• Tufts

  This is the dimple like way of binding the various layers of the mattress together. A cord is fasted from the bottom of the mattress to the top, and held tightly in place.

• Warranty

  Every mattress we sell comes with at least a 12 month manufacturers guarantee, though most come with much longer guarantees. To find out what mattress warranty is included with your purchase, look out for the rosette on the top right corner of the mattress page. All new goods are sold with a minimum 12-month manufacturers guarantee. Full details are available on request. In addition to the manufacturers guarantee MyNextMattress offers a limited extended mattress warranty. This warranty varies in length item by item. You must keep all your purchase records as they will be needed in the event of a claim. The warranty is applied as follows:

  • The mattress warranty is against faults in manufacture, not wear and tear or damage.
  • The mattress must always be used with a mattress protector, turned and cleaned as per the manufacturers instructions and must be unsoiled at the time that the claim is lodged.
  • The claim must be registered with MyNextMattress by email or in writing. All details of the claim must be lodged with MyNextMattress by email or in writing.

  If the claim is accepted the following process will apply:

  • We will arrange to collect the goods and return them to us for inspection.
  • The carrier reserves the right to refuse to collect items that are not packaged suitably or which is unhygienic.
  • We may require pre payment for the costs of the collection in some circumstances.
  • If we validate the claim we will contact you to arrange the replacement goods to be dispatched to you and delivered to you on a date that is convenient for you.
  • The replacement item can be any item from our then current range.
  • The difference in price from the warranty covered item is payable by you, along with the cost of collecting the original item.

  There will be an allowance granted against the replacement item according to the following scale.

  • If the claim is validated within the first two years - 40% of the original price will be credited.
  • If the claim is validated in year three of the purchase -25% of the original price will be credited.
  • If the claim is validated in year four of the purchase - 15% of the original price will be credited.
  • If the claim is validated in year five or (if warranty is for longer than five years then any subsequent year up to the warranty period) -10% of the original price will be credited.

  The warranty is only applicable to the original purchaser and is only valid if approved by MyNextMattress. It should be considered as extra peace of mind in case of manufacturing defects that arise after the manufacturers mattress guarantee has expired. It should not be regarded as a guarantee that any item will last for any particular period of time, or as a guarantee against deterioration in performance. It is in addition to your statutory rights. There is no entitlement to a cash payment in lieu of the replacement. The replacement item must be at the same or higher price than the original.