Glossary

• Firmness

  MyNextMattress is developing a new and unique solution to the Firmness scale accuracy. Not seen anywhere else in the World, we will be measuring the Firmness of all our mattresses precisely and in detail.
  
  We are the only company in the Country that will actually measure the Firmness of a mattress and give a grading out of 10. We are always aware that choosing your next mattress can be a difficult and time consuming process, therefore we strive to give as much information as possible on every mattress we sell.
  
  The way our system works is by applying weight to a mattress. We will apply weight gradually and measure the amount the mattress dips. The more weight, the more the mattress will 'sink'. We would then measure the distance the mattress dips and plot these measurements (weight and distance) on a graph. This graph can then be used to tell us the Firmness category the mattress fits into, 7 out of 10 for instance.
  
  Our Firmness Device provides a central rod which we apply weights to, on the bottom end there is a disc which pushes into the mattress. The top of this rod supports the weights and will sink according to the 'give' in a mattress. We measure from this point.
  
  As a result of this unique technique, it will be possible for you to shop by the firmness of a mattress, this is not possible anywhere else.

• Memory Foam

  Memory Foam was invented by NASA in 1966. The idea was to improve the safety of aircraft cushions, but it was not long before th material was developed further and used in more and more products. Memory Foam is an open cell construction, which reacts to body heat and weight. The more heat applied, the softer the material gets. This, in turn, allows the weight applied to sink deeper. Memory Foam can be made at various densities to result in different tensions/firmnesses.

  The crucial element of Memory Foam is that it softens and moulds to the body shape. This ability allows for very accurate contour support and weight distribution. This ability makes Memory Foam a desirable material for mattresses. Some mattresses are completely Memory Foam, perhaps using different layers of various densities. Some mattresses use Memory Foam to compliment a Spring Unit.

  As Memory Foam requires heat to achieve its desired state, the heat is stored. Some people are not keen on Memory Foam as this heat can gradually build, resulting in a warm bed. However, this stereotype can be seen as outdated, as many manufacturers have solved the issue by applying new techniques to compliment the Foam. Techniques such as Outlast and Coolmax. Memory Foam is also Hypoallergenic and is therefore very popular with Asthma and Allergy sufferers.

• Orthopaedic

  Orthopaedic mattresses are usually the firmest mattresses on the market. A common mistake made by those with back pain, is to assume that a firm Orthopaedic mattress will be the solution. Personal comfort and a correct diagnosis of the cause of the pain should always be saught before purchasing an Orthopaedic mattress. 
  
  Many brands have 'Ortho' mattresses. Terms used include 'Backcare' or 'Orthocare' and the theme is generally to produce a firmer feeling mattress. The idea is to create a mattress that the body can rest on without sinking in and bending the spine, causing pressure to build up. However, if a lighter person lays on a firmer mattress, they will find the spine will not align correctly as the loaded parts of the body (shoulders, hips etc) are not sitting correctly. For more information on the causes of back pain, click here or read about another solution in the Zoning description.

• Pressure Points

  Pressure Points are created in the body when lying on a mattress which is not suitable for a persons physique. The Pressure Points are caused by putting stresses through the body. When the spine is not aligned correctly (i.e, straight), it can cause pressure to build up in the back, hips or shoulders (etc).
  
  When a bed is too soft, the body sinks in, causing certain areas to be under the strain of the rest of the body. When a mattress is too hard/firm, then the weight applied can cause the body to flex/bend in the opposite way - causing a similar problem. Hips, shoulders and so on, are requried to be sunken into the mattress slightly more than the surrounding areas, as they carry the weight. When this is not the case, the lower back may be bent to compensate. The ideal mattress is one which will keep the spine straight.

• Warranty

  Every mattress we sell comes with at least a 12 month manufacturers guarantee, though most come with much longer guarantees. To find out what mattress warranty is included with your purchase, look out for the rosette on the top right corner of the mattress page. All new goods are sold with a minimum 12-month manufacturers guarantee. Full details are available on request. In addition to the manufacturers guarantee MyNextMattress offers a limited extended mattress warranty. This warranty varies in length item by item. You must keep all your purchase records as they will be needed in the event of a claim. The warranty is applied as follows:

  • The mattress warranty is against faults in manufacture, not wear and tear or damage.
  • The mattress must always be used with a mattress protector, turned and cleaned as per the manufacturers instructions and must be unsoiled at the time that the claim is lodged.
  • The claim must be registered with MyNextMattress by email or in writing. All details of the claim must be lodged with MyNextMattress by email or in writing.

  If the claim is accepted the following process will apply:

  • We will arrange to collect the goods and return them to us for inspection.
  • The carrier reserves the right to refuse to collect items that are not packaged suitably or which is unhygienic.
  • We may require pre payment for the costs of the collection in some circumstances.
  • If we validate the claim we will contact you to arrange the replacement goods to be dispatched to you and delivered to you on a date that is convenient for you.
  • The replacement item can be any item from our then current range.
  • The difference in price from the warranty covered item is payable by you, along with the cost of collecting the original item.

  There will be an allowance granted against the replacement item according to the following scale.

  • If the claim is validated within the first two years - 40% of the original price will be credited.
  • If the claim is validated in year three of the purchase -25% of the original price will be credited.
  • If the claim is validated in year four of the purchase - 15% of the original price will be credited.
  • If the claim is validated in year five or (if warranty is for longer than five years then any subsequent year up to the warranty period) -10% of the original price will be credited.

  The warranty is only applicable to the original purchaser and is only valid if approved by MyNextMattress. It should be considered as extra peace of mind in case of manufacturing defects that arise after the manufacturers mattress guarantee has expired. It should not be regarded as a guarantee that any item will last for any particular period of time, or as a guarantee against deterioration in performance. It is in addition to your statutory rights. There is no entitlement to a cash payment in lieu of the replacement. The replacement item must be at the same or higher price than the original.

• Turn / No Turn

  Some mattresses require turning over, to aid even settlement. Others do not require turning, but will still require rotating.