Glossary

• Firmness

  MyNextMattress is developing a new and unique solution to the Firmness scale accuracy. Not seen anywhere else in the World, we will be measuring the Firmness of all our mattresses precisely and in detail.
  
  We are the only company in the Country that will actually measure the Firmness of a mattress and give a grading out of 10. We are always aware that choosing your next mattress can be a difficult and time consuming process, therefore we strive to give as much information as possible on every mattress we sell.
  
  The way our system works is by applying weight to a mattress. We will apply weight gradually and measure the amount the mattress dips. The more weight, the more the mattress will 'sink'. We would then measure the distance the mattress dips and plot these measurements (weight and distance) on a graph. This graph can then be used to tell us the Firmness category the mattress fits into, 7 out of 10 for instance.
  
  Our Firmness Device provides a central rod which we apply weights to, on the bottom end there is a disc which pushes into the mattress. The top of this rod supports the weights and will sink according to the 'give' in a mattress. We measure from this point.
  
  As a result of this unique technique, it will be possible for you to shop by the firmness of a mattress, this is not possible anywhere else.

• Open Coil

  An Open Coil spring unit is made from a continuous piece of wire. This wire can be made from various different gauges of wire, ending in differing firmnesses. The idea behind an Open Coil spring unit, or Continuous Springs as they are sometimes known, is that the spring unit can be made quickly, efficiently and therefore for little cost. Open Coil spring units tend to be the reserve of the entry level models on the market. However, some manufacturers have perfected the technique and the end result is extremely successful.
  
  A single piece of wire will be placed in a machine, bent into coils. Each coil will be joined at the top, the bottom or both and the result is a spring unit made of one wire. The reason this works well, is that the springs can support one another and share any weight or pressure across the surface. Other methods of spring units include Twin Sprung or Pocket Sprung.

• Orthopaedic

  Orthopaedic mattresses are usually the firmest mattresses on the market. A common mistake made by those with back pain, is to assume that a firm Orthopaedic mattress will be the solution. Personal comfort and a correct diagnosis of the cause of the pain should always be saught before purchasing an Orthopaedic mattress. 
  
  Many brands have 'Ortho' mattresses. Terms used include 'Backcare' or 'Orthocare' and the theme is generally to produce a firmer feeling mattress. The idea is to create a mattress that the body can rest on without sinking in and bending the spine, causing pressure to build up. However, if a lighter person lays on a firmer mattress, they will find the spine will not align correctly as the loaded parts of the body (shoulders, hips etc) are not sitting correctly. For more information on the causes of back pain, click here or read about another solution in the Zoning description.

• Pressure Points

  Pressure Points are created in the body when lying on a mattress which is not suitable for a persons physique. The Pressure Points are caused by putting stresses through the body. When the spine is not aligned correctly (i.e, straight), it can cause pressure to build up in the back, hips or shoulders (etc).
  
  When a bed is too soft, the body sinks in, causing certain areas to be under the strain of the rest of the body. When a mattress is too hard/firm, then the weight applied can cause the body to flex/bend in the opposite way - causing a similar problem. Hips, shoulders and so on, are requried to be sunken into the mattress slightly more than the surrounding areas, as they carry the weight. When this is not the case, the lower back may be bent to compensate. The ideal mattress is one which will keep the spine straight.

• Tufted

  Tufting is a traditional and highly successful way of finishing a mattress surface. The end result makes the mattress appear to have dimples, or buttons dipping into the surface. This technique is designed to hold the surface materials together and to fix them to the core of the mattress to prevent the layers moving over time. A modern method is Spiral Tufting, which involves fixing the surface to the fillings and spring unit.
  
  The actual tuft is usually made from a cotton felt material and is fastened by a cotton or wool chord to the spring unit, in most cases. A tufted mattress will normally have a firmer surface than a non-tufted/quilted surface. The reason for this is that the Tufting process actually holds the surface material and underlying fibre layers tightly together. This will create a tighter, firmer feel than a quilted mattress.

• Tufts

  This is the dimple like way of binding the various layers of the mattress together. A cord is fasted from the bottom of the mattress to the top, and held tightly in place.

• Warranty

  Every mattress we sell comes with at least a 12 month manufacturers guarantee, though most come with much longer guarantees. To find out what mattress warranty is included with your purchase, look out for the rosette on the top right corner of the mattress page. All new goods are sold with a minimum 12-month manufacturers guarantee. Full details are available on request. In addition to the manufacturers guarantee MyNextMattress offers a limited extended mattress warranty. This warranty varies in length item by item. You must keep all your purchase records as they will be needed in the event of a claim. The warranty is applied as follows:

  • The mattress warranty is against faults in manufacture, not wear and tear or damage.
  • The mattress must always be used with a mattress protector, turned and cleaned as per the manufacturers instructions and must be unsoiled at the time that the claim is lodged.
  • The claim must be registered with MyNextMattress by email or in writing. All details of the claim must be lodged with MyNextMattress by email or in writing.

  If the claim is accepted the following process will apply:

  • We will arrange to collect the goods and return them to us for inspection.
  • The carrier reserves the right to refuse to collect items that are not packaged suitably or which is unhygienic.
  • We may require pre payment for the costs of the collection in some circumstances.
  • If we validate the claim we will contact you to arrange the replacement goods to be dispatched to you and delivered to you on a date that is convenient for you.
  • The replacement item can be any item from our then current range.
  • The difference in price from the warranty covered item is payable by you, along with the cost of collecting the original item.

  There will be an allowance granted against the replacement item according to the following scale.

  • If the claim is validated within the first two years - 40% of the original price will be credited.
  • If the claim is validated in year three of the purchase -25% of the original price will be credited.
  • If the claim is validated in year four of the purchase - 15% of the original price will be credited.
  • If the claim is validated in year five or (if warranty is for longer than five years then any subsequent year up to the warranty period) -10% of the original price will be credited.

  The warranty is only applicable to the original purchaser and is only valid if approved by MyNextMattress. It should be considered as extra peace of mind in case of manufacturing defects that arise after the manufacturers mattress guarantee has expired. It should not be regarded as a guarantee that any item will last for any particular period of time, or as a guarantee against deterioration in performance. It is in addition to your statutory rights. There is no entitlement to a cash payment in lieu of the replacement. The replacement item must be at the same or higher price than the original.