Black Friday Deals

0116 274 75 45

0116 274 75 45

Close

See our terms and conditions & privacy policy.

Verified order

Fast and efficient service

Very happy with their service and their competitive pricing. The ordering process on the site was easy to use and the communication about delivery date and time was excellent.
Verified order

A rare gem

You never know how good a company is until something goes wrong. In my case the issue was with the manufacturer not My Next Mattress. Throughout the period of my complaint this company have been 100% supportive, communication rapid and have lived up to their promise. In this world of commerce I feel I have had personal service of the highest quality. Our initial contact was also excellent and our mattress was delivered quickly and efficiently. Wouldn't go anywhere else from now on.
Verified order

Customer focused

Customer focused, competitive, helpful and very efficient. Only issue I had was MNM omitted to include the agreed return of my old bed on the delivery documents, probably an oversight but caused me some inconvenience hence 4 stars.
Verified order

Excellent Online Shopping

Excellent shopping experience with good communication & a personal phone call the day before delivery. Pleasant & helpful all the way including the delivery staff.
Verified order

Very pleased with contact before and on …Hypnos mattress

Very pleased with contact before and on delivery to time etc and with Hypnos mattress
Verified order

Excellent service

Excellent service. Arrived exactly in time and pleasant to deal with
Verified order

Great company

This is the second time we have used the company and they are great. Very good prices coupled with highly positive customer service. Delivery worked really well. Would recommend them to anyone.

14 Night Sleep Trial



MyNextMattress has a very simple returns policy for all items.
 

You have 14 days, from the day after delivery, to let us know if there is any reason why you are unhappy with your purchase. We can then arrange for a replacement or refund.

We always strive to give you the very best descriptions, photos and reviews of the products on our site, but we appreciate that it is not always possible to know whether or not a specific mattress, pillow or any other item is going to be perfect for you.

If you did want to return your order, we will require notification in writing (simply reply to the order confirmation email), and this must be received within the 14 days. Once we have received this, we can then discuss your options (exchange or refund).

The cost of returning the item will be deducted from the amount to be refunded, or will be charged as extra if you are to switch to another model. These costs vary according to your location or the size of the item you have purchased. A standard Double mattress to Mainland UK is typically £35 + VAT, for instance, but this can vary according to size and weight.

The items being returned can be collected by our carriers, hence the cost of return, or you can arrange for the return yourself. All returns must be received in perfect condition. They must always be in the original packaging. Our delivery service normally sees the drivers unpack the goods, but it is your responsibility to ensure it is retained (make sure you tell the drivers). Your 14 day trial period does not necessarily have to see the item remain in the packaging throughout, but you must keep the packaging in case of return.

All customers have 30 days from the day of delivery to report faulty or damaged goods, and to request a collection for a refund. This is at no cost (except supplimentary costs). 

In the event of a refund, we will action this as soon as the goods are returned, and this can take 21 days to reach your Bank account.

At MyNextMattress, we will always be more than happy to answer any questions or offer any advice we can. We are open 7 days a week. Customer service is our number one priority, and your peace of mind before ordering is essential to this.

MyNextMattress

See our full T&Cs here.