MyNextMattress.co.uk is part of a family run business, which has been trading for 30 years. We are a small team of dedicated people with experience and passion for the most important product you can buy. We work in a very, very competitive market and we aim to separate ourselves from the rest by achieving the highest standards of customer service.
We moved into our new warehouse and office in 2011. This warehouse was designed to stock more mattresses than many of our competitors. As we were also able to design from scratch, we were able to create specific storage areas for some items that need storing in a specific way (Dunlopillo, Hypnos and many more).
Due to the volume we purchase and the competitive nature of our industry, our prices can be as much as 70% lower than the High Street, yet we still aim for the best levels of service possible.
We have used 8 couriers since we started trading online in 2007. We have learnt that cheap delivery companies leave much to be desired when it comes to service, and we have learnt from those lessons. We now use 2 Couriers (Tuffnells and BJS Distribution) for the movement of our mattresses and beds. Hopefully soon we will have our own fleet!
We aim to be the best in the business and we know customer service is the way to achieve this goal. At MyNextMattress, we appreciate all the feedback we get - and act upon it. We have learnt many lessons over the years and always aim to improve.
When we started selling beds in Leicester all those years ago, we were tucked away in a quiet side street and had to work very hard to develop a customer base. Those same principles apply today.
We know that looking for your next mattress or bed can be time consuming, confusing and - lets face it - it can often be boring. We love a challenge, and helping people find their ideal bed is a new challenge every time.
In short, we want you to come back to us without thinking twice!
Manager - MyNextMattress.co.uk
- Our Aim's
- Always give the best customer service
- Offer accurate unbiased advice
- Give the best prices, first time
- Keep you informed on your order
- Learn from the feedback we get