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Klarna payments FAQ page

Pay in 30 days Frequently Asked Questions

The following FAQs are provided to merchants offering Klarna’s Pay in 30 days to their customers. They should be made easily available on the merchant website to ensure customers understand and have access to additional information regarding this payment method.

Who is Klarna?

How does Pay later in 30 days work?

Am I eligible for Pay in 30 days?

Can I have multiple Pay in 30 days orders at the same time?

What does Klarna consider when reviewing my application?

What do I need to provide when I make a purchase?

Will a credit search take place?

How do I make repayments to Klarna?

I have been asked to go to the Klarna site. Is this correct?

Can I pay before the due date?

Is my payment information safe?

How do I know Klarna has received my payment?

What happens if I don’t make a payment on time?

What happens if I don’t pay for my order?

I've received a statement, but I've not yet received my goods.

What happens if I cancel or return my order?

I have canceled my order. How long will it take until I receive my refund?

What happens to my statement, when I have returned the goods?

What happens to my statement when I have returned part of my order?

I haven’t received an email with my statement/payment information.

I still have questions regarding payment, how can I get in touch?

Klarna's Pay in 3 and Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.

Pay in 3 Frequently Asked Questions

The following FAQs are provided to merchants offering Klarna’s Pay in 3 to their customers. They should be made easily available on the merchant website to ensure customers understand and have access to additional information regarding this payment method.

Who is Klarna?

How does Pay in 3 work?

Am I eligible for Pay in 3?

Can I have multiple Pay in 3 orders at the same time?

What does Klarna consider when reviewing my application?

What do I need to provide when I make a purchase?

Will a credit search take place?

How do I make repayments to Klarna?

Can I pay before the due date?

Is my payment information safe?

How do I know Klarna has received my payment?

What happens if I don’t make a payment on time?

What happens if I don’t pay for my order?

I've received a statement, but I've not yet received my goods.

What happens if I cancel or return my order?

I have canceled my order. How long will it take until I receive my refund?

I have asked for a refund. How will I be refunded?

What happens to my statement, when I have returned the goods?

What happens to my statement when I have returned part of my order?

I haven’t received an email with my statement/payment information.

I still have questions regarding payment, how can I get in touch?

Klarna Financing Frequently Asked Questions

Do you offer a financing plan?

Who is Klarna?

How do I place an order using Financing with Klarna?

Am I eligible?

What details do I need to provide when I make my purchase?

Will I be required to pay anything when I apply?

If I make my purchase on a Klarna Financing plan, will I pay interest?

Can I set up automatic monthly repayments?

Will I receive an email confirmation when purchasing with Klarna Financing?

If I apply for Klarna Financing, will this affect my credit score?

What if I am late or miss a payment?

I purchased my item on a Klarna Financing plan and I would like to return it.

How long will it take until I receive my refund?

I still have questions about Klarna Financing.

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