Glossary

• Breathability

  Mattresses need to breathe. With the amount of fillings and areas of space within a mattress, they can quickly hold heat and moisture. Over time this can influence the way a mattress behaves and also effect the life span of a mattress. 
  
  Manufacturers have developed different ways of tackling the problem of Breathability in mattresses. Some brands have used vents to allow air to pass through the mattress. Some brands use state-of-the-art materials to cover the mattress, such as Coolmax or Outlast. Memory Foam has a reputation of storing heat and moisture, as foam requires heat to soften up.Memory Foam brands have overcome this problem by applying Coolmax and Outlast, they also use Open Cell technology. This technique is to simply allow the foam to settle with larger spaces between the foam cells. This allows heat and moisture to move freely without getting trapped.
  
  Some mattresses are created in such a way that they do not require any additional Breathability methods. These mattresses are generally the entry level mattresses with Open Coil spring units and not a great deal of fillings.
  
  

• Delivery

  Our deliveries are carried out by a small courier outfit called BJS Distribution. We use this company for all Double and Kingsize mattresses and Divan Beds. This service will see all goods taken to room of choice and unpacked, all packaging can be taken away for recycling (upon request). We use NIghtfreight for our smaller products (pillows and headboards etc). Delivery to the room of choice is free!
  
  We operate a next day delivery service on all our stocked items. If you order before 13:00, you can receive you new mattress, bed, pillow or headboard the following day. Delivery is free!
  
  Our couriers will speak with you to arrange a delivery timeslot, and also offer an hours notice within this timeframe. With smaller items, on Nightfreight's service, we offer 30mins notice ahead of arrival.

• Hypoallergenic

  Put simply, Hypoallergenic materials do not cause the amount of irritation that non-hypoallergenic materials can. Hypoallergenic materials can still cause irritation in some cases, the chances of this are reduced greatly. People with severe allergies and asthma may still have problems with items called hypoallergenic, but the risk is greatly reduced.
  
  Hypoallergenic materials do not omit the same particles and fibres as other non-hypoallergenic materials. These particles are to blame for causing irritation and discomfort and in some cases the irritation can be dangerous. The Hypoallergenic properties of these materials can be created by number of techniques. Some materials (Memory Foam or Latex) are naturally hypoallergenic, others have been chemically treated.

• Orthopaedic

  Orthopaedic mattresses are usually the firmest mattresses on the market. A common mistake made by those with back pain, is to assume that a firm Orthopaedic mattress will be the solution. Personal comfort and a correct diagnosis of the cause of the pain should always be saught before purchasing an Orthopaedic mattress. 
  
  Many brands have 'Ortho' mattresses. Terms used include 'Backcare' or 'Orthocare' and the theme is generally to produce a firmer feeling mattress. The idea is to create a mattress that the body can rest on without sinking in and bending the spine, causing pressure to build up. However, if a lighter person lays on a firmer mattress, they will find the spine will not align correctly as the loaded parts of the body (shoulders, hips etc) are not sitting correctly. For more information on the causes of back pain, click here or read about another solution in the Zoning description.

• Pressure Points

  Pressure Points are created in the body when lying on a mattress which is not suitable for a persons physique. The Pressure Points are caused by putting stresses through the body. When the spine is not aligned correctly (i.e, straight), it can cause pressure to build up in the back, hips or shoulders (etc).
  
  When a bed is too soft, the body sinks in, causing certain areas to be under the strain of the rest of the body. When a mattress is too hard/firm, then the weight applied can cause the body to flex/bend in the opposite way - causing a similar problem. Hips, shoulders and so on, are requried to be sunken into the mattress slightly more than the surrounding areas, as they carry the weight. When this is not the case, the lower back may be bent to compensate. The ideal mattress is one which will keep the spine straight.

• Turn / No Turn

  Some mattresses require turning over, to aid even settlement. Others do not require turning, but will still require rotating.

• Warranty

  Every mattress we sell comes with at least a 12 month manufacturers guarantee, though most come with much longer guarantees. To find out what mattress warranty is included with your purchase, look out for the rosette on the top right corner of the mattress page. All new goods are sold with a minimum 12-month manufacturers guarantee. Full details are available on request. In addition to the manufacturers guarantee MyNextMattress offers a limited extended mattress warranty. This warranty varies in length item by item. You must keep all your purchase records as they will be needed in the event of a claim. The warranty is applied as follows:

  • The mattress warranty is against faults in manufacture, not wear and tear or damage.
  • The mattress must always be used with a mattress protector, turned and cleaned as per the manufacturers instructions and must be unsoiled at the time that the claim is lodged.
  • The claim must be registered with MyNextMattress by email or in writing. All details of the claim must be lodged with MyNextMattress by email or in writing.

  If the claim is accepted the following process will apply:

  • We will arrange to collect the goods and return them to us for inspection.
  • The carrier reserves the right to refuse to collect items that are not packaged suitably or which is unhygienic.
  • We may require pre payment for the costs of the collection in some circumstances.
  • If we validate the claim we will contact you to arrange the replacement goods to be dispatched to you and delivered to you on a date that is convenient for you.
  • The replacement item can be any item from our then current range.
  • The difference in price from the warranty covered item is payable by you, along with the cost of collecting the original item.

  There will be an allowance granted against the replacement item according to the following scale.

  • If the claim is validated within the first two years - 40% of the original price will be credited.
  • If the claim is validated in year three of the purchase -25% of the original price will be credited.
  • If the claim is validated in year four of the purchase - 15% of the original price will be credited.
  • If the claim is validated in year five or (if warranty is for longer than five years then any subsequent year up to the warranty period) -10% of the original price will be credited.

  The warranty is only applicable to the original purchaser and is only valid if approved by MyNextMattress. It should be considered as extra peace of mind in case of manufacturing defects that arise after the manufacturers mattress guarantee has expired. It should not be regarded as a guarantee that any item will last for any particular period of time, or as a guarantee against deterioration in performance. It is in addition to your statutory rights. There is no entitlement to a cash payment in lieu of the replacement. The replacement item must be at the same or higher price than the original.

• Zoning The idea behind Zoning is to offer support where it is needed. The body has certain areas under pressure when lying flat. Zones are designed to split the mattress into sections and offer some areas more support than others. The end result will be a straight spine and pressure relieved. Some mattresses are split into 3 Zones, some into 5 Zones and some into 7 Zones and so on. The principle areas requiring support (and therefore their own individual Zones) are the head, shoulders, hips and feet.  The spine should remain level as much as possible when lying on a mattress, therefore the areas with the most weight applied should be slightly firmer to allow for the extra loading. At the same time, the surrounding areas need to compensate for this and will not be as firm to allow the spine to remain straight. The Zoning may be created by simply adding more layers of fibres where needed, or a different type of spring in certain areas. In latex or foam mattresses, it is possible to vary the density of the foam or latex to create different tensions where required. Latex mattresses can also be sculpted in certain areas to remove latex and therefore make certain areas softer.