Glossary

• Platform Top

  A Platform Top Divan (also called a 'Solid Top), is the traditional base option used in Divan beds. The base is a simple wooden framed construction with or without drawers inside. The surface is a solid peice of wood which the mattress is placed on.
  
  Platform Top divans will result in the mattress offering the tension / firmness it is designed to offer. A Sprung Edge Divan will soften the overall feel significantly. The Platform Top base is a simple construction and easily leaves plenty of space for storage.

• Quilted / Micro Quilted

  Quilting is the stitching technique used to join or attach the mattress' surface layers of fibres to the surface material (the ticking). There are various different techniques which can be used to join these layers, but Quilting is common. Traditionally, Quilting offers a softer surface feel than Tufting as the layers are not held together so tightly. Also see Diamond Stitching or Micro Quilting for variations on Quilting.

• Viscoelastic Foam

  Memory Foam was invented by NASA in 1966. The idea was to improve the safety of aircraft cushions, but it was not long before the material was developed further and used in more and more products. Memory Foam is an open cell construction, which reacts to body heat and weight. The more heat applied, the softer the material gets. This, in turn, allows the weight applied to sink deeper. Memory Foam can be made at various densities to result in different tensions/firmnesses.

  The crucial element of Memory Foam is that it softens and moulds to the body shape. This ability allows for very accurate contour support and weight distribution. This ability makes Memory Foam a desirable material for mattresses. Some mattresses are completely Memory Foam, perhaps using different layers of various densities. Some mattresses use Memory Foam to compliment a Spring Unit.

  As Memory Foam requires heat to achieve its desired state, the heat is stored. Some people are not keen on Memory Foam as this heat can gradually build, resulting in a warm bed. However, this stereotype can be seen as outdated, as many manufacturers have solved the issue by applying new techniques to compliment the Foam. Techniques such as Outlast and Coolmax. Memory Foam is also Hypoallergenic and is therefore very popular with Asthma and Allergy sufferers.

• Warranty

  Every mattress we sell comes with at least a 12 month manufacturers guarantee, though most come with much longer guarantees. To find out what mattress warranty is included with your purchase, look out for the rosette on the top right corner of the mattress page. All new goods are sold with a minimum 12-month manufacturers guarantee. Full details are available on request. In addition to the manufacturers guarantee MyNextMattress offers a limited extended mattress warranty. This warranty varies in length item by item. You must keep all your purchase records as they will be needed in the event of a claim. The warranty is applied as follows:

  • The mattress warranty is against faults in manufacture, not wear and tear or damage.
  • The mattress must always be used with a mattress protector, turned and cleaned as per the manufacturers instructions and must be unsoiled at the time that the claim is lodged.
  • The claim must be registered with MyNextMattress by email or in writing. All details of the claim must be lodged with MyNextMattress by email or in writing.

  If the claim is accepted the following process will apply:

  • We will arrange to collect the goods and return them to us for inspection.
  • The carrier reserves the right to refuse to collect items that are not packaged suitably or which is unhygienic.
  • We may require pre payment for the costs of the collection in some circumstances.
  • If we validate the claim we will contact you to arrange the replacement goods to be dispatched to you and delivered to you on a date that is convenient for you.
  • The replacement item can be any item from our then current range.
  • The difference in price from the warranty covered item is payable by you, along with the cost of collecting the original item.

  There will be an allowance granted against the replacement item according to the following scale.

  • If the claim is validated within the first two years - 40% of the original price will be credited.
  • If the claim is validated in year three of the purchase -25% of the original price will be credited.
  • If the claim is validated in year four of the purchase - 15% of the original price will be credited.
  • If the claim is validated in year five or (if warranty is for longer than five years then any subsequent year up to the warranty period) -10% of the original price will be credited.

  The warranty is only applicable to the original purchaser and is only valid if approved by MyNextMattress. It should be considered as extra peace of mind in case of manufacturing defects that arise after the manufacturers mattress guarantee has expired. It should not be regarded as a guarantee that any item will last for any particular period of time, or as a guarantee against deterioration in performance. It is in addition to your statutory rights. There is no entitlement to a cash payment in lieu of the replacement. The replacement item must be at the same or higher price than the original.