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Frequently Asked Questions
- Super Soft
- Medium Soft
- Medium Firm
- Extra Firm
- Unique Specification.
- Highest Quality Materials.
- Luxury Hotel Model.
- Pillow Top Comfort.
- 2000 Pocket Springs.
- Natural Fillings, Wool & Cotton.
- Luxury Damask Cover.
- Breather Vents.
- Flag Stitched Handles.
- No Turn Mattress.
- Strong Edge Support.
- 5 Year Warranty.
- Mattress Depth: 27cm.
- Free 2-man Delivery.
|Sleep Trial||14 Nights|
|Spring Type||Pocket Sprung|
The Luxury Support 2000 Mattress is a wonderfully comfortable and supportive mattress, used in luxury hotels across the UK. This mattress has been designed without compromise and is built to the highest standards. The Luxury Support 2000 mattress is hugely popular, as hotel and B&B guests try and then want to buy their own!
The fact that this mattress can only be seen in hotels and B&Bs around the Country - not in showrooms - and is still one of our most popular mattresses, stands as a testament to the quality and feel that this mattress affords. Now you can sleep on the very same mattress you loved throughout your hotel stay. Pure luxury at an incredible price!
This mattress features a pocket spring unit, which offers excellent support and ensures the body is held in perfect posture throughout the night. This spring system is a network of springs within their own pocket, all completely unaffected by the surrounding springs, which means that a spring can concentrate on a very small, precise area of the body. As the springs move up and down like pistons, they absorb and dissipate the body's weight across the mattress, preventing aches and pains in the morning.
The surface layer of this deep, luxurious mattress is a high loft pad of natural fillings, which include Cotton and Wool. This deep layer is sumptuous and incredibly comfortable, complementing the supportive spring system perfectly and resulting in one of the most popular mattresses on the market. Hoteliers and their guests are equally pleased by this mattress, as it is as comfortable as it is easy to manage, not requiring turning over, but simply needed rotating once per season.
As this mattress boasts natural fillings, the breathability offered is also excellent, which means the mattress will remain cool and comfortable throughout it's long lifetime. The cover material is also a natural, high-quality Damask cover, which is as durable as it is tactile. The silky-smooth fabric is designed to work in harmony with the fillings beneath it, and the result is a heavenly nights sleep, night after night. As well as breathable fillings and cover, this mattress has breather vents on all sides, which enables the air to flow freely through the mattress, further enhancing the comfort and increasing the durability of the mattress.
This mattress has flag stitched handles for easy movement when required. However, we complete all the lifting and unpacking upon delivery, and the mattress only requires rotating (not flipping over) once per season, so the upkeep is minimal.
Read Luxury Support 2000 Mattress Reviews. 11
- High quality at a good priceWe had spent a lot of time walking around the shops trying to find the right mattress, but it is a minefield! We then realised we had a good nights sleep over Easter when we were away and found the mattress we had slept on. Since then we have recommended the same mattress to family and friends. Our daughter has just taken delivery of hers, and is equally pleased.Verified Buyer
- Quite deep, but great sleepIt is quite a deep mattress and it is a good job we do not need to flip it over, as it is very heavy! However; the delivery men were great and we have enjoyed a peaceful nights sleep every night since we had it.Verified Buyer
- Wonderful bedWe stayed at a hotel in Leicester and complimented them on the great night's sleep we had. Next thing you know we've ordered one for ourselves and now enjoy 5 star sleep every night. Fully recommended.Verified Buyer
- Deep,comfortable and well pricedWe are very pleased with this mattress. We had a double mattress delivered 2 months ago and have been raving about it since then. Top marks.Verified Buyer
Frequently Asked Questions - 2
Hello, Your photos show a split mattress. Do they all come split like this?
How quickly can you deliver to London?
Choose your delivery date at Checkout!
We deliver on the day of your choice.
Recycling of your old mattress can be chosen at the checkout.
Mattresses & Beds
2-3hr time window the day prior to delivery.
Delivery to the room of choice, unpack option can be chosen in checkout.
Pillows & smaller items
1hr delivery slot. Delivery to the door.
Mattresses need to breathe. With the amount of fillings and areas of space within a mattress, they can quickly hold heat and moisture. Over time this can influence the way a mattress behaves and also effect the life span of a mattress.
Manufacturers have developed different ways of tackling the problem of Breathability in mattresses. Some brands have used vents to allow air to pass through the mattress. Some brands use state-of-the-art materials to cover the mattress, such as Coolmax or Outlast. Memory Foam has a reputation of storing heat and moisture, as foam requires heat to soften up.Memory Foam brands have overcome this problem by applying Coolmax and Outlast, they also use Open Cell technology. This technique is to simply allow the foam to settle with larger spaces between the foam cells. This allows heat and moisture to move freely without getting trapped.
Some mattresses are created in such a way that they do not require any additional Breathability methods. These mattresses are generally the entry level mattresses with Open Coil spring units and not a great deal of fillings.
- Breather Vent
The fillings of each mattress can differ from one another, but largely they include British Lambs Wool and Cotton. Some also feature Latex, Silk and Cashmere.
MyNextMattress is developing a new and unique solution to the Firmness scale accuracy. Not seen anywhere else in the World, we will be measuring the Firmness of all our mattresses precisely and in detail.
We are the only company in the Country that will actually measure the Firmness of a mattress and give a grading out of 10. We are always aware that choosing your next mattress can be a difficult and time consuming process, therefore we strive to give as much information as possible on every mattress we sell.
The way our system works is by applying weight to a mattress. We will apply weight gradually and measure the amount the mattress dips. The more weight, the more the mattress will 'sink'. We would then measure the distance the mattress dips and plot these measurements (weight and distance) on a graph. This graph can then be used to tell us the Firmness category the mattress fits into, 7 out of 10 for instance.
Our Firmness Device provides a central rod which we apply weights to, on the bottom end there is a disc which pushes into the mattress. The top of this rod supports the weights and will sink according to the 'give' in a mattress. We measure from this point.
As a result of this unique technique, it will be possible for you to shop by the firmness of a mattress, this is not possible anywhere else.
- Flag Stitched
Flag Stitching is the method in which handles are sewn to the sides of mattresses.
Flag Stitching is a robust and durable method normally the reserve of more expensive mattresses (due to the extra time and skill required).
Orthopaedic mattresses are usually the firmest mattresses on the market. A common mistake made by those with back pain, is to assume that a firm Orthopaedic mattress will be the solution. Personal comfort and a correct diagnosis of the cause of the pain should always be saught before purchasing an Orthopaedic mattress.
Many brands have 'Ortho' mattresses. Terms used include 'Backcare' or 'Orthocare' and the theme is generally to produce a firmer feeling mattress. The idea is to create a mattress that the body can rest on without sinking in and bending the spine, causing pressure to build up. However, if a lighter person lays on a firmer mattress, they will find the spine will not align correctly as the loaded parts of the body (shoulders, hips etc) are not sitting correctly. For more information on the causes of back pain, click here or read about another solution in the Zoning description.
- Pillow Top
A pillow top mattress is a relatively new development in the bedding industry. Originally the technique applied to the more expensive mattresses, the technique has been perfected to such an extent that the prices have fallen the Pillow Top is much more widely available. Known as the Euro Top by American retailers, the design was originally on the wider market a few years ago, and is now a common site in bedrooms around the World. The idea is to separate the surface fillings from the core of the mattress itself. This results in more support and more comfort. Many traditional mattresses fasten the surface fillings to the spring unit in the mattress. A Pillow Top mattress has a distinct separate layer for the fillings and therefore reacts independently to the spring unit, resulting in less dipping and a solid feel. The technique also offers greater edge-to-edge support.
Pillow tops can take many forms nowadays. A deep layer on the surface which contains memory foam. Another technique of Pillow Top mattress is the Silentnight Treasure mattress. A shallower, quilt like style. All in all, this type of mattress is continuing to go from strength to strength and would appear to be here to stay.
- Pocket Sprung
Pocket Sprung units are an adaption of the traditional open coil/continuous spring unit. By placing each spring in its own individual 'pocket' (a fabric sock-like pouch), the spring is not joined to any other part of the mattress. The pocket that supports the spring is then joined to its neighbouring pockets and this effect creates a unique feel.
By creating a spring unit in this way, it allows the springs to move independently, rather than sharing the pressure with surrounding springs. This effect allows for much more accurate contour following and a more comfortable feel overall.
If you were to push your hand into a traditionally sprung mattress, the area around your hand would dip/sink too. With Pocket Springs, this sunken area is much more remote and therefore more accurately follows the contours of the pressure source. There are differences in the techniques used to create Pocket Springs, but more or less they remain the same.
- Pressure Points
Pressure Points are created in the body when lying on a mattress which is not suitable for a persons physique. The Pressure Points are caused by putting stresses through the body. When the spine is not aligned correctly (i.e, straight), it can cause pressure to build up in the back, hips or shoulders (etc).
When a bed is too soft, the body sinks in, causing certain areas to be under the strain of the rest of the body. When a mattress is too hard/firm, then the weight applied can cause the body to flex/bend in the opposite way - causing a similar problem. Hips, shoulders and so on, are requried to be sunken into the mattress slightly more than the surrounding areas, as they carry the weight. When this is not the case, the lower back may be bent to compensate. The ideal mattress is one which will keep the spine straight.
Tufting is a traditional and highly successful way of finishing a mattress surface. The end result makes the mattress appear to have dimples, or buttons dipping into the surface. This technique is designed to hold the surface materials together and to fix them to the core of the mattress to prevent the layers moving over time. A modern method is Spiral Tufting, which involves fixing the surface to the fillings and spring unit.
The actual tuft is usually made from a cotton felt material and is fastened by a cotton or wool chord to the spring unit, in most cases. A tufted mattress will normally have a firmer surface than a non-tufted/quilted surface. The reason for this is that the Tufting process actually holds the surface material and underlying fibre layers tightly together. This will create a tighter, firmer feel than a quilted mattress.
This is the dimple like way of binding the various layers of the mattress together. A cord is fasted from the bottom of the mattress to the top, and held tightly in place.
- Turn / No Turn
Some mattresses require turning over, to aid even settlement. Others do not require turning, but will still require rotating.
Every mattress we sell comes with at least a 12 month manufacturers guarantee, though most come with much longer guarantees. To find out what mattress warranty is included with your purchase, look out for the rosette on the top right corner of the mattress page. All new goods are sold with a minimum 12-month manufacturers guarantee. Full details are available on request. In addition to the manufacturers guarantee MyNextMattress offers a limited extended mattress warranty. This warranty varies in length item by item. You must keep all your purchase records as they will be needed in the event of a claim. The warranty is applied as follows:
- The mattress warranty is against faults in manufacture, not wear and tear or damage.
- The mattress must always be used with a mattress protector, turned and cleaned as per the manufacturers instructions and must be unsoiled at the time that the claim is lodged.
- The claim must be registered with MyNextMattress by email or in writing. All details of the claim must be lodged with MyNextMattress by email or in writing.
If the claim is accepted the following process will apply:
- We will arrange to collect the goods and return them to us for inspection.
- The carrier reserves the right to refuse to collect items that are not packaged suitably or which is unhygienic.
- We may require pre payment for the costs of the collection in some circumstances.
- If we validate the claim we will contact you to arrange the replacement goods to be dispatched to you and delivered to you on a date that is convenient for you.
- The replacement item can be any item from our then current range.
- The difference in price from the warranty covered item is payable by you, along with the cost of collecting the original item.
There will be an allowance granted against the replacement item according to the following scale.
- If the claim is validated within the first two years - 40% of the original price will be credited.
- If the claim is validated in year three of the purchase -25% of the original price will be credited.
- If the claim is validated in year four of the purchase - 15% of the original price will be credited.
- If the claim is validated in year five or (if warranty is for longer than five years then any subsequent year up to the warranty period) -10% of the original price will be credited.
The warranty is only applicable to the original purchaser and is only valid if approved by MyNextMattress. It should be considered as extra peace of mind in case of manufacturing defects that arise after the manufacturers mattress guarantee has expired. It should not be regarded as a guarantee that any item will last for any particular period of time, or as a guarantee against deterioration in performance. It is in addition to your statutory rights. There is no entitlement to a cash payment in lieu of the replacement. The replacement item must be at the same or higher price than the original.
Price Match Promise
If you find a better price, we will beat it by £5.
In the unlikely event that you find a price better than ours, worry not - we'll beat it!
This promise extends from pre-ordering right up to the day of delivery!
We watch our competitors prices and pride ourselves on being the most competitive online. Therefore, if you don't have the time to hunt around for the best price, order with us and we'll honour our price match promise until you have taken delivery of your order. This leaves you safe in the knowledge that you will take delivery as fast as possible, for the lowest price possible!
Also, we do genuinely like to know if our prices are being beaten, so please let us know!